FREQUENTLY ASKED QUESTIONS
Popular Questions
When ordering a product, a 70% prepayment is required. When the product is completely ready, we send photos and a report on the work we have done.The customer approves and pays the remaining amount. Then we send the finished product to the customer by a transport company.
Our workshop cooperates with such transport companies as:
1. SDEK within the Russian Federation and CIS countries.
To send the product, we need the following information:
1. Addressee’s full name.
2. The address of the SDEK office (pickup) or the recipient’s address (delivery by courier).
3. Contact phone number.
Payment for delivery upon receipt.
2. By Russian Post or UPS transport company for shipment abroad.
To send the product, we need the following information:
1. Addressee’s full name.
2. Address(number,street, suite).
3. City.
4. Province.
5. Country.
6. Contact phone number.
7. Zip code.
Sending an order by Russian post or UPS, the delivery is paid by the customer at the time of departure, not receipt of the order.
Approximate delivery times by transport companies vary depending on the method and place of delivery. More detailed information should be specified when ordering.
Please note that orders may not be shipped or delivered on weekends or holidays.
We also warn our customers that if we are experiencing a high volume of orders, the shipment may be delayed for several days.
Please, when placing your order, do not forget to take into account the number of days it will take for delivery.